At Zazzaa, we want to ensure our customers are completely satisfied with their purchases. We appreciate your business and want your experience with us to be easy and trouble-free. In case you are not fully satisfied with your order, we have a refund policy in place to ensure a hassle-free transaction.

1. Right of Withdrawal:

   As a customer, you have the right to withdraw from your purchase within 14 days from the day on which you, or a third party indicated by you (other than the carrier), receives the physical possession of the ordered goods. To exercise this right of withdrawal, you must inform us of your decision via a clear statement (e.g., a letter sent by post, fax, or email).

2. Conditions for Returns:

   All items should be returned in their original condition, unused, with all original tags and packaging intact. Items that are damaged or not in their original condition may not be eligible for a refund.

3. Return Process:

   For more details about how to return your item(s), please consult the 'Return Policy' section on our website. You will find detailed instructions about the return process and the return shipping address.

4. Refunds:

   Once we have received the returned item(s) and confirmed that the conditions for returns are met, we will process your refund. You will receive a full refund of the amount you initially paid for the item. The refund will be issued through the original method of payment unless agreed otherwise; in any event, this refund will not generate any additional costs to you.

Please note that you will have to bear the direct cost of returning the goods.

Our aim is to make your experience with Zazzaa as smooth and enjoyable as possible. We value your business and strive to ensure all your purchases are satisfactory. If you have any queries or need assistance with your return, please don't hesitate to reach out to our customer service team.

RETURN OF GOODS

If you are not satisfied with your purchase, you have the option to return it within 14 days of receiving the product. ZAZZAA agrees to refund if the goods are returned unwrapped, with labels, clean and undamaged and with the original packaging. If you wish to return the goods ordered, please enclose a receipt or invoice and a letter stating your name and the reason why you wish to return the product. Send the goods to Omniva Jelgavas Lielās iela Elvi parcel office. The recipient's telephone number is 26903626. As soon as we receive the returned goods, you will receive an email about the refund. You will receive the money within 3 - 5 working days, per the chosen payment method.

Refund terms

Refunds shall be made using the same means of payment as used by the customer in the transaction.

Thank you for shopping at Zazzaa Kids Shop.

Please note that this policy may be updated periodically to reflect any necessary changes. Always refer back to this policy for the most current information.